About this policy
Jacemar Journeys is operated by JACEMAR LTD, a company of type LTD, with its legal address at Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, company number 17231592. You can contact us at help@jacemarjourneys.com.
Jacemar Journeys sells eBooks only. Every product is delivered electronically, and this policy explains how and when you receive your files.
How delivery works
After your payment is confirmed, you will receive an email with a secure download link for each eBook you purchased. The eBook is also made available in your account, where you can download it again whenever you need to.
Delivery is normally completed within a few minutes of payment confirmation. In rare cases, such as high demand or payment verification, it may take longer.
Formats and compatibility
Each eBook page lists the available file formats. It is your responsibility to check that your device or reading application supports the format before you buy.
We recommend using an up-to-date reading application and a stable internet connection to download your files.
Download links and access
Download links are personal to you and must not be shared. If a link expires or stops working, you can request a new one by writing to help@jacemarjourneys.com.
We recommend saving your eBooks to your own device or backup storage once downloaded.
Problems with delivery
If you have not received your email within a reasonable time, check your spam or junk folder first. If you still cannot find it, contact help@jacemarjourneys.com with your order details and we will resend your access or help resolve the problem.